Saturday, 22/10/2016 | 1:22 UTC+8
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Acer gives free door-to-door repair service nationwide

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Going the extra mile when it comes to providing service, Acer introduced its free door-to-door customer service program, which is touted as the only one of its kind in the Philippines.

According to Acer Philippines, Inc. Operations Director Dio Vasquez, customers simply need to call the Acer Customer Service Hotline if and when they experience problems with their Acer device.

“Once you call, a contact center agent will answer and diagnose initially over the phone any problem you may have with your device,” Vasquez said. “These are all qualified technical support agents, all trained to handle technical problems over the phone. In time, we will increase the number of agents depending on the number of repair requests we receive.”

If the problem cannot be solved over the phone, a ticket number will be created and issued by the Tech Support Team to the client, and that’s where the door-to-door service begins. Acer’s courier partner will be alerted with the ticket number and the device will be scheduled for pickup. The customer has the option to have the device picked up at home or place of work on the date and time he prefers.

Upon pickup, the courier representative determines if all the items are cleared, and the device will be brought to the Acer Service Center in Paco, Manila. When repairs are done, the client will be informed that the device is ready for delivery. Clients can even check the status of their device for repair through

The service is free as long as the device is still under warranty. However, since the program is still new, only notebooks with Intel Core i3 to Core i7 configurations can avail of the service. For those outside of Metro Manila or areas that can’t be reached due to certain circumstances, they will be advised to look for the nearest service provider partner of Acer.

Vasquez also hinted that the next phase, most likely next year, may already include Acer devices that are out of warranty and diagnosis can be done via a downloadable app. You can find out if your area is covered by calling (02) 555-2300 and 1800-1888-7037 (toll-free).

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